red chair interview

Red Chair Interview: Fokion Natsis and Michael Cibelli

In this installment of The Red Chair, Zailab SVP of Sales Michael Cibelli and Fokion Natsis take to the Las Vegas strip during Zailab’s exhibition at CCW to discuss how contact centers can use Zailab’s cloud-based contact center platform for first call resolution and all-round better CX.

With Zailab, it is all about the rewarding conversations. Michael and his team were on hand throughout the CCW expo to take delegates through the company’s unique solution, which has been a huge hit with the SMB market, thanks to the company’s ability to provide enterprise-grade features on a consumption basis.

Says Michael: ‘There are no long-term contracts, no licensing, it’s a matter of using what you want, when you want to use it, and we’re only going to charge you at that point.’

Watch the full interview now: