4 Ways To Get Your Business Cloud Ready
Is your business on the cloud? No? There’s no better time than the present to get started.
New And Improved Reporting Is Here
You asked and we answered. Our latest update to Zailab’s cloud-based contact center solution is all about reporting. And you’re going to love it.
Making A Case For A Global, Remote Workforce
Globalization and offshoring go hand in hand, but come attached with many risks. The upward trend in remote working is proving to be a far friendlier alternative.
How To Create Meaningful Interactions Using Omnichannel
On today’s blog we will be explaining how to get omnichannel right in your contact center.
Did You Miss Our Latest Platform Updates?
We just released some exciting updates to our contact center solution, making running your entire contact center online even easier.
How Well Do You Know Your Customers? (Free Download)
Do you want to deliver consistent, excellent service? You need to understand your customers first, and the best way to achieve that is through customer journey mapping. We have put together a free white paper to help you achieve your business goals through frequent journey mapping.
How AI Can Give Your Agents The Upper Hand
Despite common misconceptions, AI is here to help your agents, not replace them.
Why The Time Of The Home Agent Is Now?
Currently, about three million Americans work from home. But the Internet is changing that – rapidly.
Zailab, From The Agent’s Perspective
Now for a Zailab customer testimonial with a difference. At West-PRO Holdings, Zailab’s cloud-based contact center solution is not only utilized by the team of nineteen agents, but by the Managing Director himself.
A Day In The Life At Zailab: Country Sales Manager Cheima Ayyoub
A Day in the Life takes a closer look into the lives of the Zailab staff – by following them around with a camera. In this episode, we discover what makes our dynamic Country Sales Manager, Cheima Ayyoub, such a powerhouse.