4 Ways To Get Your Business Cloud Ready
Is your business on the cloud? No? There’s no better time than the present to get started.
4 Ways To Get Your Business Cloud Ready Read More »
Is your business on the cloud? No? There’s no better time than the present to get started.
4 Ways To Get Your Business Cloud Ready Read More »
You asked and we answered. Our latest update to Zailab’s cloud-based contact center solution is all about reporting. And you’re going to love it.
New And Improved Reporting Is Here Read More »
Globalization and offshoring go hand in hand, but come attached with many risks. The upward trend in remote working is proving to be a far friendlier alternative.
Making A Case For A Global, Remote Workforce Read More »
On today’s blog we will be explaining how to get omnichannel right in your contact center.
How To Create Meaningful Interactions Using Omnichannel Read More »
We just released some exciting updates to our contact center solution, making running your entire contact center online even easier.
Did You Miss Our Latest Platform Updates? Read More »
Do you want to deliver consistent, excellent service? You need to understand your customers first, and the best way to achieve that is through customer journey mapping. We have put together a free white paper to help you achieve your business goals through frequent journey mapping.
How Well Do You Know Your Customers? (Free Download) Read More »
Despite common misconceptions, AI is here to help your agents, not replace them.
How AI Can Give Your Agents The Upper Hand Read More »
Currently, about three million Americans work from home. But the Internet is changing that – rapidly.
Why The Time Of The Home Agent Is Now? Read More »
Now for a Zailab customer testimonial with a difference. At West-PRO Holdings, Zailab’s cloud-based contact center solution is not only utilized by the team of nineteen agents, but by the Managing Director himself.
Zailab, From The Agent’s Perspective Read More »
A Day in the Life takes a closer look into the lives of the Zailab staff – by following them around with a camera. In this episode, we discover what makes our dynamic Country Sales Manager, Cheima Ayyoub, such a powerhouse.
A Day In The Life At Zailab: Country Sales Manager Cheima Ayyoub Read More »