Single Waiting Room
Intuitive Easy Setup
Optimize every role
in your organization
Obtain customer and lead context at your fingertips
Improve efficiency with a single ominichannel view
Provide customers with a consistent experience
Gain insight into your contact center with real-time data
Manage remote agents as easily as in-house staff
Give agents the support they need, when they need it
Set up and manage the system entirely by yourself
Provision your new agents quickly and easily
Optimize your setup according to business needs
Design quality-assurance scoring forms rapidly
Assess interaction quality easily and on the spot
Keep track of your agents’ performance over time
Build outbound campaigns with just a few clicks
Trace campaign performance with live statistics
Optimize future campaigns with detailed reporting
Meet your customers
on their channel of choice
to expand your operation
Set routing priorities based on business value and make sure you handle your most important calls first.
Keeps a record of what your agents are clicking on while speaking to your customers.
Incorporate callbacks seamlessly into the platform’s smart-routing system.
Automatically dials the next number on the list at the completion of a call.
Retrieve or update customer data in 3rd party applications using an API call inside your IVR.
Access a list of all the interactions entering and leaving your center.
Use the dial pad to collect customer information while the customer is waiting to be served.
Upload customer details in bulk via Secure File Transfer Protocol.
Create quality assessments forms and assess agents based on calls.
Automatically dials the next number and connects the agent to the call when someone answers.
Allows a number to be dialed through Zailab when clicked on in a 3rd party application.
Access past interaction data using a date range.
Text to Speech
Convert typed messages into spoken words automatically . A handy tool when setting up your IVR.
Call Flow Designer
Use the intuitive interface to rapidly create your IVRs and interaction flows.
Keep track of customer sentiment toward your agents and organization.
Connect Zailab to your Workforce Management Platform to boost operational efficiencies.
Allows Zailab call recording URLS to be accessed from 3rd party applications.
See a to-the-minute breakdown of the interactions entering your center and completed work for the day
Record your all customer conversations to be reference for compliance and training purposes.
Input Dialog Box
A small window that displays a message to the user or requests input.
See a to-the-minute breakdown of the interactions entering your center.
Use voice transcription and sentiment analysis to predict positive, negative or neutral interaction outcomes in real time.
Send customer data to your 3rd party application on completion of an interaction.