The All-in-One
Contact Center Platform

for Customer Service & Sales teams

Empower your team to speak to your customers from anywhere. Zailab’s cloud-based platform keeps track of your client conversations on every channel and gives you the insights that you need to manage your team remotely.

EXplore Solution

All your customer conversations
in one place

Real human connection shouldn’t be lost when your organization scales.

Give your agents the customer insight that they need to build authentic relationships and provide world class customer service.

Give your team the tools to create experiences

Reliable & secure

With level-1 PCI/GDPR compliance and a 99.9% uptime record, we take great care in ensuring that your business and data is protected at all times.

Lighting fast delivery

Implement your contact center in less than a week. With a dedicated implementation and training team you’ll go from demo to hello in no time.

Exceptional support

Our team of support specialist are dedicated to solving your technical challenges in record time.

Customer first

At Zailab we believe in finding sustainable solutions to customer challenges. We take a personal approach to customer relationships and will go through great lengths to ensure we deliver on our promises.

Deliver
customer experiences
worth sharing

Turn your customer into a true brand evangelists by letting them feel like your business really does revolves around them.

Enable
agent foresight
for proactive support

Empower your agents with conversation histories that give them context to help your customer in the most proactive way possible.

Access
business insights
to optimize where it matters most

Get real time insights into your contact center operations and the ability to optimize quickly and effectively.

See Zailab in action

Custom CRM integrations

Our implementation team will ensure that all your data is saved just where you need it.
Not using a standard CRM? No problem. You bring the platform, we’ll do the integration.

See what our clients think

The overall experience has been exceptional, from training all the way to on boarding. The help desk is available 24/7, highly knowledgeable and always ready to help. Top Notch!!
Paula A.CEO, Everest Recruiting, USA
Zailab is professional company with a high service level and a personal approach. Questions are answered quickly. The functionality of the product is very good. We are very happy with the solution that Zailab offers, especially during the Corona Crisis. It enables our team to work from home.
Bas L. CEO, Elegant, Belgium
ZaiLab is pioneering, visually pleasing, and easy to use. The sales and tech-implementation teams are highly coordinated, extremely helpful, and entirely competent. The leadership team visited us in person to better understand our needs and market position in the U.S. healthcare system. We were surprised by the level of personal attention we got.
Synthia M. Managing DIrector, CentralIQ, USA
Zailab has changed our business. We now have total control. We control our costs. We control the performance and activity of the agents. The contact center is situated in a different building and we still have a great real-time overview of their performance. I can listen in on conversations with our clients. The customer service is fantastic, too. I can log a query and their response times are amazing. They are always there.
Nico C.Director, Evagor Bluestar, South Africa
Our move to Zailab has made me wonder why we hadn’t done it sooner – the adaptability of the tech and great support made the transition smooth, with no disruption to our business. The platform makes it easy to administer any type of call center, and if we haven’t known what to do we’ve simply asked and gotten prompt assistance.
Travys W.CEO, CompareGuru, South Africa
The integration of Zailab into our daily operations could not have been smoother – it is such an easy platform to use and we have received great support throughout. We have seen an increase in customers satisfaction and the team are enjoying a more efficient sales experience.  Using Zailab we have managed to implement a work-from-home policy that has performed seamlessly, being able to serve our customers some anywhere, at any time.
Mark YoungCEO, Getbucks, South Africa
With Zailab we have the right solution to provide our customers with the most modern contact center technology. Excellent and fast service are not empty promises here, efficient and correct follow-up is in Zailab’s DNA.
With Zailab you give your company an advantage over your competitors.
Patrick V.Chief Transformation Officer, Telenet, Belgium

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