Homepage - Zailab

Transforming Call Centres into Solution Centres

Empowering call centre agents with easy access to information that will enable them to listen more effectively and solve customer issues with greater precision.

Listening is not just hearing

All your customer conversations in one place

Real human connection shouldn’t be lost when your organisation scales.

Give your agents the customer insight that they need to build authentic relationships and provide world class customer service.

Give your team the tools so that your customers can be heard

RELIABLE & SECURE

With level-1 PCI/GDPR compliance and a 99.9% uptime, we take great care in ensuring that your business and data is protected at all times.

EXCEPTIONAL SUPPORT

Our team of support specialist are dedicated to solving your technical challenges in record time.

LIGHTNING FAST DELIVERY

Implement your contact centre in less than a week. With a dedicated implementation and training team you’ll go from demo to hello in no time.

CUSTOMER FIRST

At Zailab we believe in finding sustainable solutions to customer challenges. We take a personal approach to customer relationships and will go through great lengths to ensure we deliver on our promises.

Deliver worth sharing

Turn your customer into a true brand evangelist by letting them feel like your business really does revolve around them.

Enable for proactive support

Empower your agents with conversation histories that give them context to help your customer in the most proactive way possible.

Access to optimize where it matters most

Get real time insights into your contact center operations and the ability to optimize quickly and effectively.

See Zailab in action

Custom CRM integrations

Our implementation team will ensure that all your data is saved just where you need it. Not using a standard CRM? No problem. You bring the platform, we’ll do the integration.

Mark Young

CEO, Getbucks, South Africa

The integration of Zailab into our daily operations could not have been smoother – it is such an easy platform to use and we have received great support throughout. We have seen an increase in customers satisfaction and the team are enjoying a more efficient sales experience. Using Zailab we have managed to implement a work-from-home policy that has performed seamlessly, being able to serve our customers some anywhere, at any time.

Listen TO WHAT OUR CLIENTS HAVE TO SAY

Talk, We'll Listen

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