Empowering call centre agents with easy access to information that will enable them to listen more effectively and solve customer issues with greater precision.
Real human connection shouldn’t be lost when your organisation scales.
Give your agents the customer insight that they need to build authentic relationships and provide world class customer service.
RELIABLE & SECURE
With level-1 PCI/GDPR compliance and a 99.9% uptime, we take great care in ensuring that your business and data is protected at all times.
EXCEPTIONAL SUPPORT
Our team of support specialist are dedicated to solving your technical challenges in record time.
LIGHTNING FAST DELIVERY
Implement your contact centre in less than a week. With a dedicated implementation and training team you’ll go from demo to hello in no time.
CUSTOMER FIRST
At Zailab we believe in finding sustainable solutions to customer challenges. We take a personal approach to customer relationships and will go through great lengths to ensure we deliver on our promises.
Turn your customer into a true brand evangelist by letting them feel like your business really does revolve around them.
Empower your agents with conversation histories that give them context to help your customer in the most proactive way possible.
Get real time insights into your contact center operations and the ability to optimize quickly and effectively.
Our implementation team will ensure that all your data is saved just where you need it. Not using a standard CRM? No problem. You bring the platform, we’ll do the integration.
Mark Young
CEO, Getbucks, South Africa
The integration of Zailab into our daily operations could not have been smoother – it is such an easy platform to use and we have received great support throughout. We have seen an increase in customers satisfaction and the team are enjoying a more efficient sales experience. Using Zailab we have managed to implement a work-from-home policy that has performed seamlessly, being able to serve our customers some anywhere, at any time.
Copyright © Zailab 2024 | All Rights Reserved.