In this installment of The Red Chair, Zailab SVP of Sales Michael Cibelli and Fokion Natsis take to the Las Vegas strip during Zailab’s exhibition at CCW to discuss how contact centers can use Zailab’s cloud-based contact center platform for first call resolution and all-round better CX. With Zailab, it is all about the rewarding …
Red Chair Interview: Fokion Natsis and Michael Cibelli Read More »
This week renowned contact center expert Rod Jones takes a turn in the Red Chair to discuss how far the contact center industry has come since the seventies and how much technology has changed over the years. Says Rod, ‘The reason why contact centers tend to have a bad name is because organizations don’t invest …
Red Chair Interview: Contact Center Guru Rod Jones Read More »
‘Design thinking can no longer be ignored,’ says Zailab director of Industrial Design, Roelf Mulder. Roelf took a break from the industrial design department to share his insight on design with the Zailab Red Chair crew. Roelf and his team are the geniuses behind Zailab’s jaw-dropping exhibition stands at events like Enterprise Connect and CCW, …
Red Chair Interview: Roelf Mulder, Director, Industrial Design Read More »
