Pricing options
to suit your budget

Customize your pricing
to suit your business

Contact centers are in constant flux: low seasons give way to high seasons, agents fall ill or go on leave, and unforeseen circumstances are an omnipresent factor. Keeping your books trim in the face of so much variability requires a pricing model with unprecedented flexibility.

Named User Licenses

Best for teams with predictable call volumes. If your entire team will be on the phone, but only during office hours on weekdays, then this option is for you.

Concurrent User Licenses

Best for teams, working multiple shifts. If your team is sharing work stations, concurrent licenses is the way to go. Contact Sales to learn more.

Named user packages

Standard package options


Standard package options listed here are for Named User Licenses only.

Use the country tabs above this table for pricing applicable to your area.

If you’re interested in Concurrent licensing or Comsumption based pricing please Contact Sales.

Contact Center Pro

$ 66

per user/month
(billed annually)

Includes:

  • Inbound & Outbound Voice
  • Email & SMS
  • Data Storage

(Carrier rates not included)

Contact Center Enterprize

$ 92

per user/month
(billed annually)

Includes:

  • Zailab Contact Center Pro
  • Messaging app routing
  • Minimum 6 users

(Carrier rates not included)

Standard package options


Standard package options listed here are for Named User Licenses only.

Use the country tabs above this table for pricing applicable to your area.

If you’re interested in Concurrent licensing or Comsumption based pricing please Contact Sales.

Contact Center Pro

55

per user/month
(billed annually)

Includes:

  • Inbound & Outbound Voice
  • Email & SMS
  • Data Storage

(Carrier rates not included)

Contact Center Enterprize

77

per user/month
(billed annually)

Includes:

  • Zailab Contact Center Pro
  • Messaging app routing
  • Minimum 6 users

(Carrier rates not included)

Standard package options


Standard package options listed here are for Named User Licenses only.

Use the country tabs above this table for pricing applicable to your area.

If you’re interested in Concurrent licensing or Comsumption based pricing please Contact Sales.

Contact Center Pro

R 550

per user/month
(billed annually)

Includes:

  • Inbound & Outbound Voice
  • Email & SMS
  • Data Storage

(Carrier rates not included)

Contact Center Enterprize

R 770

per user/month
(billed annually)

Includes:

  • Zailab Contact Center Pro
  • Messaging app routing
  • Minimum 6 users

(Carrier rates not included)

Inbound

Contact Center Pro

Contact Center Enterprise

Intelligent IVR

Pattern Menu

Text-to-Speech

Outbound

Contact Center Pro

Contact Center Enterprise

Preview Dialer

SFTP Upload

Blended

Contact Center Pro

Contact Center Enterprise

Screen Recording

Voice Recording

Flow Designer

Quality Assessment

Survey

Input Dialog Box

Call Back

Agent Management

Optimized Routing

Web RTC

Integration

Contact Center Pro

Contact Center Enterprise

API Call

Web Hook

Recording API

Click-to-Dial API

Channels

Contact Center Pro

Contact Center Enterprise

Voice

Email

SMS

Chat

Facebook Messenger

Whatsapp

Insights

Contact Center Pro

Contact Center Enterprise

Real time reporting

Historical Reporting

Interaction Logs

Premium feature add-ons

Progressive Dialer

At the completion of a call, the progressive dialer automatically dials the next number on the list. This removes the wait time between calls and can improve productivity significantly.

Power Dialer

The Power Dialer automatically dials a contact number after a call is finished and only connects the agent to the call when someone answers.

Predictive Dialer

The Predictive Dialer automatically calls numbers until it detects a connection, then passes the call to a live agent. It screens out voicemails, no-answers and disconnected numbers.

Speech Analytics

Use voice transcription and sentiment analysis to predict positive, negative or neutral interaction outcomes in real time..

WFM Integration

Empower your agents and improve customer experience by integrating your WFM software with Zailab.

Let’s Connect