What It Is Really Like to Work Inside a Contact Center
Who better to provide insight on contact center best practice than an agent, right?
Why Your Contact Center Should Embrace the Home-Based Agent
Where we tell you why shifting to a home-based agent model is an absolute win.
Our Most Recent and Exciting Solution Updates – July 2018
This weekend we unleashed an update that will significantly change the way you experience the Zailab contact center solution and we can’t wait to tell you about it.
A New Opportunity for Contact Center Agent Lucille Petersen
In February 2018, Zailab officially opened the doors of its community-run contact center in the impoverished community of Delft, located in Western Cape, South Africa. The Zailab contact center was a year in the making and aims to provide much-needed training and employment to members of the community – many of whom rely on the […]
The Great Zailab US Roadshow
Watch the highlights from Zailab’s roadshow in the US, which forms part of the company’s global expansion. Our videographer was there to capture every moment.
