How our Call Center Routing Algorithm is Like Modern Love
When you’re talking call center routing, the last thing on your mind is love. Or is it?
3 Ways to Get Your Customers to Love Your Contact Center
The relationship between a contact center and its customers is a lot like a romance. Feelings can get heated, and it takes just as much effort from both parties to make it work. We share our advice on getting contact center CX right in your business. It is the month of love after all so […]
A Day in the Life at Zailab: Developer Carel Lubbe
Have you been following our Day in the Life video series about the amazing staff who work at Zailab? Our people are everything. That’s why they love working for us. We love them so much we sometimes follow them around with cameras, even when they are out and about. This time around, we take a […]
Deconstructing PoPI – What it Means for the Contact Center Industry
‘The time has come’, the Walrus said, ‘to talk of many things. Of shoes – and ships – and sealing wax. Of cabbages and kings.’ The time has come to talk about PoPI contact center regulations and its effect on the contact center. After a generous grace period, the Protection of Personal Information Act (PoPI) […]
The Voices of Humanity Expedition
Zailab founder and CEO Nour Addine Ayyoub is a visionary businessman, but many also know him as a humanitarian. His charitable organization, the Ayyoub Foundation, celebrates humanity, and provides resources where they are most needed. As part of his work to promote dignity and equality for all, Nour Addine conceptualized the Voices of Humanity project, […]
