Zailab Lands in the US
Watch the incredible moment that the Zailab company mascot – the 18-ton futuristic ZaiTruck, officially put wheels to ground on US soil. The team had already landed to prepare to launch the company’s cloud-based contact center platform at the Enterprise Connect expo. Unable to curb his excitement, founder and CEO Nour Addine Ayyoub was there […]
Our Most Recent and Exciting Updates – February 2018
We’ve rolled out a lot of crazy cool online contact center platform updates since our last release-note update – but most of it has happened under the hood.
On the Road With the ZaiTruck – the Journey So Far
When our CEO asked us to build a futuristic space truck in six months, we didn’t ask why. We asked, when do we start?
Why the Call Center is an Employment Powerhouse With a Difference
Cloud-based technology and the rise of VoIP have changed the contact center industry into a more ethical, friendly landscape. Confused? Don’t be.
Here’s How our Routing Algorithm Works Under the Hood
It’s time we got one of the actual designers of our intelligent routing algorithms to talk you through it.