3 Things the Military Can Teach Your Customer Experience
You can have the greatest customer success team in the world and still execute the world’s greatest CX belly flop if you can’t get the project management side of things right. Do you know who’s been doing project management under a huge amount of pressure for a long time? The military. And whatever you may […]
How to Get the Best Out of Seasonal Selling Periods
Father’s Day is celebrated in 40 countries across the globe. But it’s not just the world’s best dads who benefit – for retailers, it’s massively profitable.
One week to Go Till Customer Contact Week (CCW)
We’ve got some exciting plans for our visit to CCW. It’s all very hush hush, but what we can say is, it’s going to be big. Very big.
Red Chair Interview: Fokion Natsis and Michael Cibelli
In this installment of The Red Chair, Zailab SVP of Sales Michael Cibelli and Fokion Natsis take to the Las Vegas strip during Zailab’s exhibition at CCW to discuss how contact centers can use Zailab’s cloud-based contact center platform for first call resolution and all-round better CX. With Zailab, it is all about the rewarding […]
How to Get Company Culture Right in a Multigenerational Workforce
What do contact centers, start-ups and vast multi-storey organizations have in common? A diverse range of staff with individual needs and work ethics. We’re here to tell you how to get the best out of your whole team.
