Why Hold Time Should Be on Your Call Center Watchlist
How many customers have you lost because they were on hold for too long? In fact, do you even know how many customers are regularly being placed on hold by your agents?
The Zailab Grand Women’s Day Lunch
Zailab founder and CEO Nour Addine Ayyoub invited female members of the team into his home for a special Women’s Day meal inspired by his travels through Africa. This is what he had to say: ‘The Iron Lady Margaret Thatcher once said; ‘What you think is what you become’. This is something I live by […]
3 Things the Corner Bakery Can Teach Your Customer Experience
Let’s take a moment to talk about cake. Cake is delicious. Everyone loves cake. It makes people happy. In fact, cake makes everything better doesn’t it?
A Day in the Life at Zailab: Senior Web Designer Darren Croxford
A Day in the Life takes a closer look into the lives of some of Zailab’s incredible staff – by following them around with a camera. Today our budding YouTube star is Senior Web Designer Darren Croxford, a passionate crew member who places his colleagues first and who can often be seen still haunting the […]
How to Use Reports to Get a Better Understanding of Your Contact Center
Hands up who loves a nice detailed report? No? Well, we love ′em and here’s why you should too.
