Why Hold Music Should Matter to Your Call Center
An Australian once remained on hold for 15 hours to see how long it would take for his call to be answered. Not everyone is that patient, which is why choosing your hold music is pretty important.
Behind the Scenes of the Reuters Film Shoot
Watch cloud-based contact center solutions company Zailab CEO Nour Addine Ayyoub on The Business Debate.
Web Chat Tips You Can Apply in Your Contact Center
Looking for a simple web chat etiquette guide your agents can use? Today’s your lucky day.
Why Customer Delight is the Key to Any Successful CX Strategy
It’s time to start creating a better experience for your customers.
How to Set Up Your Contact Center IVR for Customer Success
It’s that time again, where we deep dive into our solution and show you how our features can be used to create the ultimate cloud-based contact center.
