What Makes A Great Supervisor?

call center software

The modern contact center exists in the cloud – it is everywhere and nowhere, a few lines of code in cyberspace. But behind the webchat streams and web phone conversations, you will find the human agents, sitting at their office desks or working remotely, and behind them – the supervisor.

Team Highlights From Enterprise Connect

zailab team expo

After another successful showing at the Enterprise Connect expo, the team has packed up the stand and is gearing up for the Channel Partners Conference and Expo taking place in Las Vegas next month.