Did You Miss Our Latest Platform Updates?
We just released some exciting updates to our contact center solution, making running your entire contact center online even easier.
How Well Do You Know Your Customers? (Free Download)
Do you want to deliver consistent, excellent service? You need to understand your customers first, and the best way to achieve that is through customer journey mapping. We have put together a free white paper to help you achieve your business goals through frequent journey mapping.
How AI Can Give Your Agents The Upper Hand
Despite common misconceptions, AI is here to help your agents, not replace them.
Why The Time Of The Home Agent Is Now?
Currently, about three million Americans work from home. But the Internet is changing that – rapidly.
Zailab, From The Agent’s Perspective
Now for a Zailab customer testimonial with a difference. At West-PRO Holdings, Zailab’s cloud-based contact center solution is not only utilized by the team of nineteen agents, but by the Managing Director himself.
