How We’re Using Machine Learning to Score Leads in Google Sheets – Part 2
Welcome to part two of our little series on using a Bayesian classifier to score leads. Let’s smash this.
5 Ways to Have More Rewarding Conversations With Your Customers
Communicating with customers is not just about the hard-sell or putting out fires. No one wants to hear a sales pitch every time they try and engage with your company. Newsflash, they’re looking for a great customer experience. Having a meaningful conversation with your customers can transform your entire business. But how exactly do you have […]
The Future of the Contact Center is Here
Here at Zailab, we’re working towards creating the contact center of the future – a future where cloud-based tech and hardware work hand in hand. If you’re not familiar with our software, here’s a brief rundown. We’ve created an omnichannel contact center solution based in the cloud. Our solution makes use of a single waiting […]
Why Even your Neighborhood Pizza Delivery Service Can Benefit From Zailab
We love to shout from the rooftops about how our cloud-based contact center solution can benefit even the smallest business. Now we want to tell you how. When you think of a contact center, do you imagine a sprawling open-plan office filled with neat lines of cubicles manned by a small army of agents clad […]
Starship Zailab is Heading to the US
We think it’s high time. Team Zailab will be heading to the US of A in March to showcase the Zailab contact center platform at the Enterprise Connect expo taking place in Orlando.
