3 Things Sci-Fi and Fantasy World-building Can Teach Your Customer Experience
Not all that much sets apart the act of creating a compelling customer experience from the act of creating a compelling fictional world. Let’s see how, shall we?
Getting to Grips With the Call Center Script
A call has the possibility of becoming a great customer experience. The secret ingredient is authenticity. And yes, that can be achieved through a call center script.
5 Books to Take Your Supervisor Game to the Next Level
Want to improve your contact center managering? Tilt the odds in your favor with these books written just for you, the contact center supervisor.
Our US Tour Continues With Customer Contact Week (CCW)
Yes, you guessed it. We’re taking the ZaiTruck to Vegas.
Chatbots Vs Live Chat – Which Comes Out on Top?
Chatbots are a contact center industry buzzword. In fact, if this was a bingo game, chatbot would be the winning ball. But who would win in a fight, chatbots or live chat?