Premier Helen Zille Visits the Zailab Community Contact Center
Earlier this year, Zailab founder and CEO Nour Addine Ayyoub welcomed Premier of the Western Cape Helen Zille to the site of Zailab’s community-run contact center in Delft, a project that was more of a year in the making.
Red Chair Interview: Contact Center Guru Rod Jones
This week renowned contact center expert Rod Jones takes a turn in the Red Chair to discuss how far the contact center industry has come since the seventies and how much technology has changed over the years. Says Rod, ‘The reason why contact centers tend to have a bad name is because organizations don’t invest […]
3 Things the Hero’s Journey Can Teach Your Customer Experience
Last time around we talked through three things your CX efforts can take away from things-sci-fi-and-fantasy-world-building-can-teach-your-customer-experience. Now we’re going to talk through something called the hero’s journey. It’s legit.
Meet the Team: Introducing Zailab’s Queens of Tech
The tech industry is still woefully imbalanced in the gender department – which irks us massively, seeing that we’ve met some of the best in the business. We should know. They work here. Here at Starship Zailab, our people are everything. They’re plucky, adventurous and absolutely brilliant at what they do. Let’s put it this […]
A Day in the Life at Zailab: Industrial Designer, Jean-Pierre Viljoen
Meet JP, Zailab’s gentle giant and an integral member of the company’s in-house industrial design team – the team responsible for Zailab’s incredible exhibition stands and bespoke contact center furniture. In today’s installment of A Day on the Life, we discover JP’s love of the open road and motorcycling. Earlier this year, JP went above […]
