Want to Reduce Your Call Abandonment Rate? Try This First
One of our clients had a problem: a staggering call abandonment rate of 50%. The fix was surprisingly simple.
SaaS Best Practices: Self-Service Versus Human Support
Human beings are strange creatures. We like to figure things out on our own, but we also like to be guided through tough tasks. But when it comes to SaaS, which is the preferred method?
Losing Agents? 3 Ways to Combat Call Center Attrition
There are all sorts of tricks and strategies to fight call center attrition – but we say drop the gimmicks and go for real love.
Wish You Could Read Your Customer’s Mind?
No, we haven’t become psychic, but we are working on the best thing. So just when you thought Zailab’s solution couldn’t get more epic we went and changed the game.
5 Things You Don’t Want to Miss at the Zailab Stand at CCW
The Customer Contact Week (CCW) expo opens today. Our crew are standing by and raring to go. Here are some highlights you really don’t want to miss over at Booth Q.
