How to Identify the Different Personality Types in Your Business
Why you should never put your analysts in outbound sales and other tips for getting the best out of your team.
The Quest for the Throne, a Contact Center Game
How encouraging a little healthy competition can improve the performance of your outbound sales team.
How to Use BI to be More Customer-Centric in Your Contact Center
When it comes to business intelligence (BI), the more you know, the better off you’ll be in the long run.
Zailab Update: Add Call Forwarding to Your Inbound Flows
Zailab update alert! We have just deployed a fiercely requested feature to the Zailab ecosystem: call forwarding. Yeah! Here’s how it works.
Four Ways to Foster a Culture of Happiness in Your Call Center
Who said call centers can’t be fun places to work?