Zailab Pays Surprise Visit to Customer, Cypress Technology
Two days after the team launched our cloud-based contact center platform to Intelisys channel partners, Cypress Technology signed up as Zailab’s first channel customer. The team decided to pay them a surprise visit in the ZaiTruck.
Team Visit to the Zailab BPO in Delft
The team recently paid a visit to the Zailab contact center in Delft, which the company helped establish to create much-needed local job opportunities. Last year Zailab partnered with Home of Compassion and the Zoe Incubation Center, a community-led training provider, to establish a contact center and training facility in Delft, a township in the […]
How Smart Technology is Increasing Productivity in the Contact Center
When the internet first came about, the question was: how can it help businesses? Now that more advanced technology has proliferated industries, the question has become: how can it help us work better? Smart technology is transforming the workplace. The contact center industry serves as one of the best examples of how smart technology can […]
The Evolution of the Contact Center – and Beyond
A brief history of contact centers. Because, why not?
In This Age Of Innovation, What Do Customers Really Want?
Do customers want virtual agents that can perfectly mimic the human voice? Maybe. Our writers set out to find out what customers actually want from contact centers.
