Contact centres are dynamic, with low seasons giving way to peak periods, agents taking leave, and unforeseen events occurring. To stay financially agile in such a variable environment, you need a pricing model that offers unmatched flexibility. By customising your pricing, you enable your agents to listen attentively to customers, fostering authentic relationships and delivering exceptional customer service.
Named User Licenses
Ideal for businesses with set agents who consistently handle customer interactions. This plan is cost-effective for teams with regular schedules, where each agent is assigned a specific license. It’s straightforward and predictable, making budgeting easier.
Concurrent User Licenses
Offers flexibility, allowing you to have a pool of licenses that any agent can access at any given time. This is perfect for operations with shifts or varying peak times. You pay for the maximum number of users logged in simultaneously, not for every individual user, optimizing your costs based on actual usage
On-Demand Usage
This option is designed for small businesses with unpredictable demand, where you are charged only for what you use. While it allows for flexibility, it can result in variable costs that may complicate budgeting. This model may be suitable for small enterprises looking to avoid long-term commitments to a fixed number of licenses, but it lacks the cost predictability offered by other plans.
Standard package options listed here are for Named User Licenses only.
If you’re interested in Concurrent licensing or Comsumption based pricing please Contact Sales.
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