Social Impact

A New Opportunity for Contact Center Agent Lucille Petersen

In February 2018, Zailab officially opened the doors of its community-run contact center in the impoverished community of Delft, located in Western Cape, South Africa. The Zailab contact center was a year in the making and aims to provide much-needed training and employment to members of the community – many of whom rely on the …

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Zailab Celebrates Mandela Day in Delft

South African businesses celebrate Mandela Day by using 67 minutes to give back to the community. The 67 minutes signify every year of Nelson Mandela’s public service. The day itself, typically celebrated on 18 July every year, is held in honour of former president Nelson Mandela’s birthday. For Mandela Day, cloud-based contact center solutions provider Zailab …

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