Contact Center

call center software

What Makes A Great Supervisor?

The modern contact center exists in the cloud – it is everywhere and nowhere, a few lines of code in cyberspace. But behind the webchat streams and web phone conversations, you will find the human agents, sitting at their office desks or working remotely, and behind them – the supervisor.

How Smart Technology is Increasing Productivity in the Contact Center

When the internet first came about, the question was: how can it help businesses? Now that more advanced technology has proliferated industries, the question has become: how can it help us work better? Smart technology is transforming the workplace. The contact center industry serves as one of the best examples of how smart technology can …

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