How AI Can Give Your Agents The Upper Hand
Despite common misconceptions, AI is here to help your agents, not replace them.
Call Center
How To Inspire Customer Loyalty For Your Call Center
Brand loyalty for a call center. Is it possible?
The A–Zailab Of Call Center Terminology
Whether you are new to the call center game or an industry old-timer, it is never too early or late to learn the lingo.
How to add Some Festive Spirit in your Call Center
It’s that time of year. Love Actually is being screened on repeat, the local supermarket is unrecognizable beneath all the tinsel and YouTube tutorials on how to make the perfect cranberry sauce are being shared across social feeds.
How to use Our Campaign Manager Feature for Marketing Promotions
A campaign manager solution is the best tool in the marketer’s belt. Not only does it give your campaign wings, but it can also help you understand your customer’s journey better.
Why Hold Music Should Matter to Your Call Center
An Australian once remained on hold for 15 hours to see how long it would take for his call to be answered. Not everyone is that patient, which is why choosing your hold music is pretty important.
How to Set Up Your Contact Center IVR for Customer Success
It’s that time again, where we deep dive into our solution and show you how our features can be used to create the ultimate cloud-based contact center.
Why Hold Time Should Be on Your Call Center Watchlist
How many customers have you lost because they were on hold for too long? In fact, do you even know how many customers are regularly being placed on hold by your agents?
Four Ways to Foster a Culture of Happiness in Your Call Center
Who said call centers can’t be fun places to work?
Want to Reduce Your Call Abandonment Rate? Try This First
One of our clients had a problem: a staggering call abandonment rate of 50%. The fix was surprisingly simple.