How AI Can Give Your Agents The Upper Hand
Despite common misconceptions, AI is here to help your agents, not replace them.
Despite common misconceptions, AI is here to help your agents, not replace them.
Brand loyalty for a call center. Is it possible?
Whether you are new to the call center game or an industry old-timer, it is never too early or late to learn the lingo.
It’s that time of year. Love Actually is being screened on repeat, the local supermarket is unrecognizable beneath all the tinsel and YouTube tutorials on how to make the perfect cranberry sauce are being shared across social feeds.
A campaign manager solution is the best tool in the marketer’s belt. Not only does it give your campaign wings, but it can also help you understand your customer’s journey better.
An Australian once remained on hold for 15 hours to see how long it would take for his call to be answered. Not everyone is that patient, which is why choosing your hold music is pretty important.
It’s that time again, where we deep dive into our solution and show you how our features can be used to create the ultimate cloud-based contact center.
How many customers have you lost because they were on hold for too long? In fact, do you even know how many customers are regularly being placed on hold by your agents?
Who said call centers can’t be fun places to work?
One of our clients had a problem: a staggering call abandonment rate of 50%. The fix was surprisingly simple.