Agent Turnover and Customer Experience: The Unexpected Love Affair
At Zailab we commission quarterly market research exercises to keep an eye on the market at all times. This quarter we decided to dive deep into some data around a relationship that exists, but no one seems to talk about it. That is, the intrinsic relationship between agent satisfaction and customer satisfaction, and how focusing […]
The Arch Summit has returned: Connect with Zailab in Luxembourg
Zailab is pleased to confirm that we will be exhibiting at the flagship event powered by Vodafone and Tomorrow Street in Luxembourg, on the 26th & 27th of October. The focus of this year’s summit is innovative and next-gen technology that positively impacts society and our planet. Held in Luxembourg at the heart of Europe’s […]
Customer Experience is the Next Frontier
This article looks at the growing importance of Customer Experience (CX) as a driver of revenue growth in the post-pandemic world, and how Zailab is the perfect solution for a company’s contact centre space where CX is valued. Statistics show that automation, personalization, and data system integrations are the key growth areas for CX platforms, […]
Zailab to exhibit at the Arch Summit in Luxembourg 26th-27th October
The Arch Summit is back this year and Zailab is proud to be exhibiting our innovative contact centre solution at Tomorrow Street’s flagship event in Luxembourg. With key speakers including Franz Fayot, Minister of Economy, Development Cooperation & Humanitarian Affairs of Luxembourg, and Nick Read, CEO of Vodafone, the Summit brings together industry leaders, government […]
Zailab: The Iron-Man of Contact Centres
We often get asked “so what is Zailab?”, and due to the nature of our software, it’s actually quite a difficult question to answer, because Zailab is a lot of things. For the customer, they probably have no idea that when a Zailab agent picks up the phone or responds to a WhatsApp or email, […]
