How to Get the Best Out of Webchat for Online Retail
We want to talk to you about what webchat can do for retail and how it can be used to craft an amazing shopping experience.
How to Find Your Customer Evangelists Without Net Promoter
Net promoter score? So long and thanks. We’ve got better ways now – ways that don’t annoy your customers, mislead you or paint only a fraction of the picture.
Zailab is Coming to CCW
Following on from our epic ZaiTruck roadtrip across America, the team will be exhibiting our cutting-edge cloud-based contact center solution at Customer Contact Week (CCW) taking place in Las Vegas from 18-22 June 2018.
Why Using Webchat in Your Customer Success Team is a Great Idea
Want to show your customers that you really care about them? Want to transform your existing customers into evangelists for your start-up? You should try webchat. Really.
CRM Integration: Why You Need to Get it Right – And Right Away
CRM integration can make the difference between a passable customer experience and an incredible CX. Here’s the lowdown.
