“With Zailab we have the right solution to provide our customers with the most modern contact center technology. Excellent and fast service are not empty promises here, efficient and correct follow-up is in Zailab’s DNA. With Zailab you give your company an advantage over your competitors.”

“We’ve been using Zailab’s telephony system for around 6 years, and it is an advantage for any business that values operational uptime,  remote capabilities and a straightforward login and new user set up process. Their onboarding and support team are there to guide us.

One of the standout features for us is scheduled reporting —it avoids having to download or wait for information that the system provides.

The Team leader dashboard is also concise and relative without being overwhelming. This has improved our efficiency and allows us to easily scale operations to meet service levels.

Overall, Their reliable service and support make them an invaluable partner to any small and medium sized contact center at a fairly competitive price point. I would recommend ZaiLab to any business looking to upgrade their telephony system.”

“I have been in the contact center industry for over 25 years. In that time, I have seen my fair share of call center telephony systems from the age-old applications to the thin clients and cloud. I have found Zailab punching up there with the best for a fraction of the cost. The ease of use from both end user and administration is a breeze. The fact that you can manage your technology as you manage your operations on the fly without the need for a telephony support or technical team is by far the best feature in my book. Then the instant application of any changes from IVR, routing or agent profiles is amazing. Coupled with a solid support team that is very friendly and super helpful, you have the winning formula.”