Cloud Native | Omnichannel | Multiple Dialers | Flexible Pricing | Artificial Intelligence | Intelligent Routing
Seamlessly integrate multiple communication channels to deliver a unified customer experience.
Benefit from scalable, secure cloud infrastructure that adapts to your business requirements.
Gain instant insights with live data visualisation and reporting to enhance decision-making.
Optimise staff scheduling, adherence, and forecasting to improve operational efficiency.
Utilise advanced speech recognition and analysis to enhance quality control and customer insight.
Automatically direct customers to the most appropriate agent based on predefined criteria, improving resolution times.
Create tailored interactive voice response systems to guide customers effectively, reducing wait times.
Manage all customer interactions across channels from a unified queue to streamline service delivery.
Increase outbound call efficiency with algorithms that predict the best times to contact customers.
Progressive Dialer
After each call, the progressive dialer instantly dials the next number, reducing wait time and increasing productivity.
Power Dialer
The Power Dialer automatically dials the next contact after a call ends, connecting the agent only when the call is answered.
Chat Bot
Deploy AI-driven chatbots to handle routine inquiries, providing quick responses and freeing up agents for complex tasks.
Speech Analytics
Analyse and monitor 100% of contact centre calls to maximize revenue, reduce costs, and gain valuable operational insights.
WFM
Optimise employee productivity with WFM by improving allocation, tracking, and compliance.
Webchat
Messenger
Voice
SMS
Teams
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