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Zailab, From The Agent’s Perspective


Read more about how Zailab's call center solution assisted a company in improving customer service.
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How To Keep Up To Date With Contact Center Trends


For contact centers, staying up to date with technology is essential to survival. Not only does it mean keeping up with the competition, but also changing customer expectations.
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SaaS Best Practices: Self-Service vs. Human Support


Human beings are strange creatures. We like to figure things out on our own, but we also like to be guided through tough tasks. But when it comes to SaaS, which is the preferred method?
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