Delft

A New Opportunity for Contact Center Agent Lucille Petersen

In February 2018, Zailab officially opened the doors of its community-run contact center in the impoverished community of Delft, located in Western Cape, South Africa. The Zailab contact center was a year in the making and aims to provide much-needed training and employment to members of the community – many of whom rely on the …

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Zailab Celebrates Mandela Day in Delft

South African businesses celebrate Mandela Day by using 67 minutes to give back to the community. The 67 minutes signify every year of Nelson Mandela’s public service. The day itself, typically celebrated on 18 July every year, is held in honour of former president Nelson Mandela’s birthday. For Mandela Day, cloud-based contact center solutions provider Zailab …

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Delft contact center

A Giant Leap Closer to Delft’s World-Class Contact Center

Something amazing is going down in Delft.   With the laying of fibre lines, Delft is transformed into a hyper-connected neighborhood. It is a big deal for the upcoming contact center soon to call the area home. Contact center solutions company Zailab, in collaboration with the Zoë Incubation Center, is in the process of building a world-class …

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Contact center in Delft

The Making of a Contact Center Video: the Delft Documentary

In collaboration with a fiercely passionate and capable community organization in Cape Town’s Delft, Zailab is putting together an utterly cutting-edge contact center powered by our cloud-based call center solution. The impact this will have on the community can’t be understated – enough so that it’s the topic of an upcoming documentary. Watch the video now …

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