customer experience

Cx tools

CX is Everybody’s Baby – Here’s Why You Want it to be Yours

Still mystified by the whole customer experience (CX) thing? Or do you roll your eyes at yet another piece of jargon? Stop. Read this. Editor’s note: So we just realised that we’ve been doing a series on crafting your agent experience but we haven’t yet really delved into defining the whole CX thing to begin with. …

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