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contact center metrics

4 Ways to Get Omnichannel Right in Your Contact Center

Last week we spoke about some of the higher-level considerations involved in going omnichannel the right way. This week we’re taking a more low-level stance – we’re going to talk through three incredibly important operational things to get dialed before you broaden your channel horizons. Let’s dispense with the pleasantries, shall we? 1: Analyse your …

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