In This Age Of Innovation, What Do Customers Really Want?
Do customers want virtual agents that can perfectly mimic the human voice? Maybe. Our writers set out to find out what customers actually want from contact centers.
Contact Center
How to Get Your Agents to Embrace the Cloud
Cloud computing is here to stay and that’s in no way a bad thing.
Web Chat Tips You Can Apply in Your Contact Center
Looking for a simple web chat etiquette guide your agents can use? Today’s your lucky day.
How to Use Reports to Get a Better Understanding of Your Contact Center
Hands up who loves a nice detailed report? No? Well, we love ′em and here’s why you should too.
The Quest for the Throne, a Contact Center Game
How encouraging a little healthy competition can improve the performance of your outbound sales team.
How to Use BI to be More Customer-Centric in Your Contact Center
When it comes to business intelligence (BI), the more you know, the better off you’ll be in the long run.
What It Is Really Like to Work Inside a Contact Center
Who better to provide insight on contact center best practice than an agent, right?
Why Your Contact Center Should Embrace the Home-Based Agent
Where we tell you why shifting to a home-based agent model is an absolute win.
Let’s Immerse Ourselves in the Contact Center of the Future
The year is 2035. Hovercars are finally a thing. All households are completely automated. And customers no longer hate the contact center. Yep, it’s all true.
Why AI is Here to Help Your Contact Center
It’s time to face the facts, people. Companies are becoming cloud-based and jumping on the machine learning bandwagon, everything is happening digitally and data is sovereign. You can’t get away from it, so you might as well join the conga line.