Call Center

There are all sorts of tricks and strategies to fight call center attrition – but we say drop the gimmicks and go for real love.

A call has the possibility of becoming a great customer experience. The secret ingredient is authenticity. And yes, that can be achieved through a call center script.

Single ear, padded ear cups, Bluetooth – when it comes to call center headsets, the options are endless. But which delivers the best bang for your buck?

Cloud-based technology and the rise of VoIP have changed the contact center industry into a more ethical, friendly landscape. Confused? Don’t be.

When you’re talking call center routing, the last thing on your mind is love. Or is it?

Keeping your call center agents motivated around the silly season is an art in itself. Here are our top tips for improving your agent experience. We’ve covered the importance of the agent experience (AX) in the call center and armed you with tools like personas and journey maps to get your agents performing at their best. But

Inbound voice calls still account for the highest volumes in a contact center, but a successful business needs to offer both inbound and outbound support.

By far the biggest factor in the success or failure of your campaigns over time is not your outbound call center solution, it is whether and what you measure. This is not a particularly shocking statement – it is kinda like saying the biggest factor in the success or failure of driving your is not blindfolding yourself