CRM integration can make the difference between a passable customer experience and an incredible CX. Here’s the lowdown.
CRM Integration: Why You Need to Get it Right – And Right Away Read More »
Do you find yourself working in a tech start-up and wish you could find the words to explain to your friends and family what it’s really like? Don’t worry, we’ve got this.
Ever Wondered What Really Goes on in a Tech Startup? Read More »
Want to improve your contact center managering? Tilt the odds in your favor with these books written just for you, the contact center supervisor.
5 Books to Take Your Supervisor Game to the Next Level Read More »
Chatbots are a contact center industry buzzword. In fact, if this was a bingo game, chatbot would be the winning ball. But who would win in a fight, chatbots or live chat?
Whoa. It’s the latest article in our trilogy of pieces on using simple machine learning to score your leads. As promised last time, we’re going to help you automate this stuff.
How We’re Using Machine Learning to Score Leads in Google Sheets – Part 3 Read More »
