Business

CRM integration can make the difference between a passable customer experience and an incredible CX. Here’s the lowdown.

Do you find yourself working in a tech start-up and wish you could find the words to explain to your friends and family what it’s really like? Don’t worry, we’ve got this.

Want to improve your contact center managering? Tilt the odds in your favor with these books written just for you, the contact center supervisor.

Chatbots are a contact center industry buzzword. In fact, if this was a bingo game, chatbot would be the winning ball. But who would win in a fight, chatbots or live chat?

Whoa. It’s the latest article in our trilogy of pieces on using simple machine learning to score your leads. As promised last time, we’re going to help you automate this stuff.

Welcome to part two of our little series on using a Bayesian classifier to score leads. Let’s smash this.

Here’s how a famous bit of math from the 18th century is helping us bolster our sales through machine learning.

Using Google Sheets, it’s incredibly straightforward. But really that’s the whole point. So we spoke a short while back about linear regression – the simplest form of machine learning around. It’s so simple it’s hard to call it machine learning even, but it is, and we’re going to show you how to do it. Linear

In today’s competitive business landscape, having omnichannel customer support is crucial to success. There’s this idea that to ‘do omnichannel’ (hands up all of you who honestly hate that word) you have to be super literal about the definition of ‘omni’. To many this equates to voice, email, SMS, chat, Facebook and Twitter – and increasingly

Now’s when we really start to uncover what makes your agent experience tick. RIGHT, you wonderful bunch. You’ve got your journey map all roughly sketched out with more stickies than you can shake a— yeah, bad joke.