How To Inspire Customer Loyalty For Your Call Center
Brand loyalty for a call center. Is it possible?
How To Inspire Customer Loyalty For Your Call Center Read More »
Brand loyalty for a call center. Is it possible?
How To Inspire Customer Loyalty For Your Call Center Read More »
Whether you are new to the call center game or an industry old-timer, it is never too early or late to learn the lingo.
This year the team is returning to one of the industry’s biggest cloud communication events, Enterprise Connect, to showcase Zailab’s omnichannel cloud platform. Once again, we are proud to be a Diamond sponsor of the event.
Digital disruption is not something on the horizon. It has already happened. And hanging on to old legacy systems is no longer an option.
What Does Digital Disruption Mean For Contact Centers? Read More »
Technology changes constantly. One day you are watching a rented DVD with your family and the next you are streaming Netflix on your 3D Smart TV. Who knows what changes lurk around the corner? For contact centers and call center agents, staying up to date with technology is essential to survival. Not only does it
Call Center Software: Keeping up with contact center trends. Read More »
According to the CCW study, The Future of the Contact Center in 2019, digital engagement is the number one priority for the industry in the coming year. The study foresees plenty of investment going into customer feedback solutions, live chat and coaching. Out of all the organizations approached for the study, 47% said they planned
According to Contact Babel, 45-50% of small and medium businesses within the contact center industry use cloud technology in some way. Most larger enterprises have already migrated all or part of their operations to the cloud.
How Zailab Can Empower Your Agents With Technology And Insight Read More »
Here at Zailab, we are passionate about digital transformation, cloud technology and using innovation to improve CX. Needless to say, there is plenty to look forward to this year in the contact center space.
A Day in the Life takes a closer look into the lives of the Zailab staff – by following them around with a camera. Our people are everything. Today we are focusing on one of the youngest crew members at Starship Zailab, software developer Adrian van den Houten. When he is not hard at work with
A Day in the Life at Zailab: Software Developer Adrian van den Houten Read More »
It’s that time of year. Love Actually is being screened on repeat, the local supermarket is unrecognizable beneath all the tinsel and YouTube tutorials on how to make the perfect cranberry sauce are being shared across social feeds.
How to add Some Festive Spirit in your Call Center Read More »